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WARRANTY AND EXCHANGE / RETURNS POLICY

WARRANTY AND Exchange / Returns Policy

 

Although we provide products after thorough quality checks, however in a rare case of product malfunctioning, customer support procedure is available, the details for which are as follows :-

• We believe in providing quality service to our customers.

• Exchange / Returns will be made only against a valid receipt.

• Products sourced exclusively on confirmed customer order will not be returned / exchanged.

• Warranty/Guarantee will be governed by the terms & conditions of the manufacturer with a valid receipt.

• We issue only credit note(s) against the product(s) returned.

• In case of loss of credit note(s), no duplicate will be issued.

• Delivery charges, taxes and additional octroi charges (if any) are not refundable.

• Management reserves the right to amend terms & conditions without prior notice.

• All credit card transaction disputes have to be settled within 48 hours from the date of transaction.

• Warranty will be governed by the terms & conditions as mentioned on the Home Delivery Challan.

• In the event of any dispute, the same shall be subject to Delhi Jurisdiction.

 

Frequently Asked Questions - Cancellation & Returns

1. Can I change / cancel my order?

You can cancel your order within 24 hours of order placement, before the order has been shipped. We will cancel the order and start the refund process.

To cancel an order: Just click on the Cancel button against your order in My Orders in My Account.

You can change your order for any same or higher value product/upgraded product within 24 hours of your order placement.

Any requisition cannot be admitted after 24hours / or after the shipping process has started.

 

2. What if I have received a physically damaged product?

We undergo an extensive quality check process, so be rest assured that the products dispatched to you are up to the international standards. However in any rare case (due to any handling issue of the LED Lights), you receive a damaged product, please get in touch either by email (mentioned in the Contact Us section) within 2 days of receiptof your order. Your e-mail should be accompanied by a few photographs along with the order number and item code, for us to assess the extent of damage.

If the product is found to be faulty/defective, we’ll replace it for you/issue a credit note, as per your request.

Following are the terms and conditions for return/replacement.

• Products must be in their original condition

• Only unused, unaltered, unsoiled products with their original tags will be accepted

• Brand packaging should be intact

Replacements will be made based on availability of that product on the website

 

 3. What should I do if I find my package opened or tampered with, upon delivery?

Please don't accept an open or tampered package.

  

4. What if I do not like the product?

We, at GLOVIK LED Lights, work to ensure that you get what you see on our website.

We do not offer exchanges and credit notes for such circumstances (unless the product was damaged on arrival and we are unable to replace the item)

If you have any questions about our products or need more product information, please Email to us at the address given in the Contact Us section.

 

Great Value

Needless to mention that they will give the consumer full value for their money.

Delivery

From local pick-up to international shipping, we do our best to deliver your LED Light on your time-table

Safe Payment

All transactions should be secured with SSL protocol.

Warranty

Many of our products carry manufacturer warranties, but we also offer our own as a guarantee of quality

24/7 Help Center

Our team is always available to answer any questions you may have.